Areas of Expertise:

Data Center Operations for Mega-Scale Enterprise Platforms and Service Quality

Mark routinely offers feedback and guidance about our data center operations, infrastructure, and Info Sec practices based on his high standards of reliability, security, performance, and scale. His pedigree and consultation bolster confidence to reliably deploy our applications to users around the globe.

About:

Mark has been a leader in the area of Service Engineering and Operations for large-scale online services for more than 13 years. Currently Mark leads Yahoo! Rewire Team, this team is focused on Data Center, Service Engineering and Operational Efficiencies. Mark headed up the Data Delivery Services Organization at Yahoo! as well. Before Yahoo!, Mark led the Windows Phone 7 Service Engineering/Operations teams. Mark was also responsible for leading the Premium Mobile Experience (PMX) Services Operations Organization. Prior to taking on the PMX challenge Mark successfully reinvigorated the Global Quality of Service Program. The GFS QoS Program has since been adopted by all Windows Live Services as well as MSN, Ads, and several others. Mark was also successful in implementing the regionally focused Quality of Service Programs in ASIA, Japan and UK regions. While leading the GFS QoS Program he received the 2008 Engineering Excellence Honorable Mention.
Prior to Microsoft Mark spent time at both eBay and PayPal building out a unified and comprehensive large scale Enterprise Management Platform.

Before Marks move to large scale online services he held development and leadership roles in Enterprise Management Systems as well as Workflow Platforms. Mark has architected, developed, deployed and matured “best in class” Enterprise Management Platforms for General Motors (EDS), Blue Cross Blue Shield of Michigan, Excite@Home and eBay. Mark has also sat on Technical Advisor Boards for BMC, IBM, Gomez, Keynote, and MakesBridge Technology and holds several patents. His areas of expertise include leadership, management solutions for mega-scale enterprise platforms, Operations Center tools, monitoring, processes, negotiations and vendor management.

Mark was born and raised just outside of Detroit, Michigan and relocated to the Silicon Valley in early 1999 to catch a ride on the internet bubble. Mark has been playing hockey since early childhood and enjoys most competitive sports/activities.